Customer Service

TSTT CUSTOMER SERVICE


For all TSTT products and services call our toll free number 824-TSTT (8788)
 

  Entertainment Sales & Technical Support   824-TSTT (option 1)
Mobile Sales & Services 824-TSTT (option 2)
Fixed Customer Sales & Services 824-TSTT (option 3)
Small Business 824-TSTT (option 4)
Broadband Sales & Technical Support 824-TSTT (option 5)
Security Sales & Services 824-TSTT (option 6)
     
 

TSTT Business Offices


Monday - Friday 8:00AM to 4:00 PM

18 Park Street, Port of Spain
   Service, Billing, Payment & Enquiries

10 St. James Street, San Fernando
   Service, Billing, Payment & Enquiries

Peters Road, Point Fortin
   Service, Billing, Payment & Enquiries

Blink bmobile Store, Gulf City Mall, Lowlands Tobago
   Service, Billing, Payment & Enquiries

DSM Plaza, Chaguanas
   Service, Billing, Payment & Enquiries


    Monday - Friday 11:00 AM to 7:00 PM

    Saturdays 8:00 AM TO 12:00 NOON

    Corner Green & Queen Streets, Arima Bill Payment

     

      Publication of Tariffs
      Fixed Line Voice (including Smartchoice)


      TELECOMMUNICATIONS SERVICES OF TRINIDAD AND TOBAGO

      Repairs

      • Repairs to Residential Fault
        All fault complaints will be responded to in ten (10) working days and cleared within fifteen (15) working days.
         
      • Repair to Single Line Business Fault
        All Single Line Business fault complaints will be responded to in five (5) working days and cleared within ten (10) working days.


      The above timeframes shall not apply in instances where cable cuts as a result of deliberate acts of vandalism (arising from cable theft or otherwise) cause service interruption.

      Bill Payment Options

      Convenient, easy ways for customers to pay

      TSTT has worked to establish partnerships with other businesses to make it as convenient and easy as possible for customers to pay their telephone bills.

      Apart from using the facilities at our own Bill Payment Centres, customers can choose from a host of other convenient outlets to make bill payments

      Bill Payment Centre Options

      CHOOSE THE MOST CONVENIENT WAY OF PAYING YOUR TELEPHONE BILL AT ANY OF OUR BILL PAYMENT AGENTS:

       

      Western Union Outlets

      at selected Hi-Lo Food Stores

      at over 900 NLCB Lotto Centres Nationwide

      At the Bank

      Over the counter or at the ABM, or with telephone, standing order or online banking facilities at:

         Telebanker Facility or Standing Order

        Teller Phone Facility or Standing Order

         Tele Scotia Facility or Standing Order

         Internet Banking or Standing Order

       

        For Unit Trust members only.

       

      By Credit Card         

      LINX 

      Over the Phone on 824-TSTT

      By depositing cheque or money order in the deposit box located at the front wall or within each TSTT Customer Service Center

      Through the mail - cheque or money order only

      At any one of TSTT Customer Service Centers

      To use the Credit Card payment facility, customers must first register with TSTT as only the customer will be allowed access to their account/s.

      QUERIES

      If you have a query with this bill please contact us by mail at P.O. Box 3, POS Trinidad or call 824-TSTT (8788) or visit any TSTT Customer Service Center within thirty (30) days of the Bill Date.

      FIND OUT YOUR ACCOUNT BALANCE

      You may find out your account balance by dialing 824-TSTT (8788) and selecting the Self Serve Option 

      TSTT Bill Payment Centres

       

      TSTT CUSTOMER SERVICE CENTRES:

      • Port of Spain   -          18 Park Street

      Chaguanas -               DSM Plaza

      • Arima -                       Cor. Green & Queen Streets
      • San Fernando -          10 St. James Street
      • St Augustine -             Eastern Main Road
      • Point Fortin -              Peter’s Road
      • Tobago -                    bmobile Store, Gulf City Mall, Lowlands Tobago

      Bmobile RETAIL STORES:

      • Trincity Mall
      • Brian Lara Promenade
      • West Wing, West Mall, Westmoorings