blink | bmobile Celebrates Customer Service Week

Fresh hot coffee puts a smile on everyone's face at bmobile Lara Promenade Store

It was once said by well-known author, entrepreneur and motivational speaker, Jim Rohn, that; “One customer, well-taken care of, could be more valuable than $10,000 worth of advertising.” More and more companies around the world are taking Rohn’s advice to heart and, as a result, customer service has become one of the key areas of focus for many companies.

blink | bmobile is no different, and joins with the rest of the world in celebrating Customer Service Week throughout all its stores in T&T. Customer Service Week began in 1984 by the International Customer Service Association as a way to recognize and reward those people and companies focused on customer service. It is celebrated in the first full work week of October each year. This year, is being celebrated from October 6-10 and blink | bmobile customers have been treated to some additional pampering upon entering their favourite branches, with special surprises planned for each day of the week.

“Our customers are the most important part of our business,” said Kenwyn Peters, Acting Head of Retail Sales at blink | bmobile. “Customers are at the centre of everything we do and we fully understand and appreciate the customer value chain.”

Peters explained that Customer Service Week was about celebrating the wider customer-serving eco system which includes the frontline staff at the company. “They play one of the largest roles in the experience the customer has. As a result, the company’s customer appreciation will also include celebrating those valued employees,” Peters said.

With blink | bmobile being the only total solutions provider in T&T, each day of the week will be dedicated to a different service to be showcased. “The industry has evolved and blink bmobile has been the best provider at deploying the converged services of landline, broadband, mobile, TV and security. This week we shall be showcasing the portfolio of all of these services, which have become an inescapable part of how home and business owners bring greater order to their lives. Monday and Tuesday saw bmobile and blink Entertainment host customers respectively, BLINK Landline and Internet celebrated with customers on Wednesday, BLINK Vigilance on Thursday and on Friday the week is wrapped up as it started with bmobile.

Customers were showered with affection and giveaways that included blink | bmobile merchandise, and refreshments. Additionally, according to Peters, branch managers had been given the freedom to come up with creative ways of engaging staff and customers with the ever popular karaoke topping the list and customers who participated also had the chance to win additional in-house prizes while bonding with their blink | bmobile CSRs. At some locations spa treatments were also set up on different days for specialists to provide massages, manicures and pedicures.

And while the festivities may officially end on Saturday, Peters emphasized that customers should not be disheartened as the company strives to celebrate its customers year round, with excellent customer service on a daily basis.

“TSTT is a very customer centric company and so our customer service starts with the type of promotions we develop for all our products and services as well as general customer interaction,” said Peters. “We design our services with our customers in mind.”

He noted that the company has focused on rolling out its services in all areas, even the less populated unlike some of other service providers. “We are indigenous to T&T and we think about everyone,” he said. “We provide telecom services to the entire public of T&T and while there may be challenges, I think we have demonstrated that we really care about of customers.”

Customer and CSR share a light moment at TSTT's interim business office at Gardenside Tobago