Global Exchange moving ahead in T&T

Ramon and TSTT's Executive Client Administrator Joanna Gonsales at Global Exchan
Ramon and TSTT's Executive Client Administrator Joanna Gonsales at Global Exchange Piarco

The Global Exchange Group is one of the leading providers of foreign currency exchange services to international tourists. Founded in 1996 in the frontier of Portugal and Spain, the company has grown exponentially all around the world and now operates in 14 countries. In Trinidad and Tobago they started operations in February 2012 under the brand name Global Exchange and Globo Cambio, the same brand used for their operations in Argentina, Costa Rica, the Dominican Republic, Guatemala, Jamaica, Mexico, Morocco, Nicaragua, Spain, Saint Lucia, and Uruguay.

The company places a high priority on its commitment to excellent customer service and adherence to local and international anti-money laundering financial guidelines. In 2012 Global Exchange served over three million transactions worldwide. Their main objective is to provide travellers with the currency exchange services they require to enjoy their trip without any worry. Internationally, the range of products and services include: Sale and purchase of a wide variety foreign currencies;  On-line money order; Tax refund; Cash advance; Money transfer; Traveller’s cheques; In print information on local currency of legal tender; Advice on currency needs in different countries; Budget calculator; Iberia Plus points.

In Trinidad and Tobago, Global Exchange established a main office and three Cambio’s at Piarco International airport. Country Manager Ramon Valbuena Velasco runs the operations there. “Excellence in customer service is one our most important corporate principles, involving all departments at any time. We also strictly adhere to ethical financial regulations. The most important issue we face every day is to stay true to these principles while remaining relevant and competitive in the fast paced environment within which we operate” said Ramon.  

An important tool in accomplishing this is Global Exchange’s communications technology. “In terms of technological solutions, our in-house team of experts at Global Exchange has developed a sophisticated IT system used internationally, as we recognized that technology was our best ally when offering a quick and efficient customer service.”

Ramon said GLOBAL EXCHANGE T&T LIMITED also recently implemented an integrated fiber optic solution. Along with their technological equipment, Metro Ethernet (Metro-E) has been deployed with the invaluable co-operation of TSTT. This new solution has completely solved timing issues and opened Global Exchange T&T limited to new possibilities.

“It has had a direct impact in terms of the time that a customer needs to exchange money with us. With the new connectivity solution provided by TSTT we are fulfilling our international standards and providing customers a better, faster and more complete service. “

Ramon explained that their business requires the use of the most advanced technologies. “We design and develop our own software, so that it specifically responds to market peculiarities as well as to our goals for continuous improvement. With the new connectivity implemented we constantly evolve and develop more powerful solutions in order to continuously improve our service to customers all around the world.  In that regard we have to thank the TSTT team for their very professional work and all the services provided.”

What is Metro Ethernet?

Metro Ethernet (Metro-E) is an Internet Protocol (IP)-based system for allowing voice, data and video information to be securely shared among dispersed offices in an organisation. This type of network uses fibre-optics to connect multiple branch locations even overseas.

Metro Ethernet links are scalable and can be configured to handle any bandwidth up to 10 Gigabits per second. This provides businesses with an ultra fast network that is suited for modern applications and communications technologies.  The service allows customers to quickly increase their bandwidth needs based on additional locations, new application software, and even one-off events such as videoconferencing and streaming.