News

Tstt starts rebate and provides Free Data to affected customers

TSTT has begun rebating the accounts of customers affected by Tuesday’s software issue and the company also wishes to express its appreciation for the understanding shown by customers and is offering FREE data to all prepaid customers from 1 P.M. to 12 Midnight Wednesday 15th October.

Yesterday a software issue affected some pre-paid customers' credit balances and their ability to make calls and use data services. This was resolved at mid-day yesterday and the company conducted an extensive audit of customers records to ensure that all affected customers could be identified.

The rebate process got underway at approximately 10 AM this morning and the company estimates that all customers will receive their rebates in less than 24 hours. At the same tome the FREE access to data will be available until midnight tonight.

TSTT wishes to again apologise to customers for the inconvenience and thank them for their patience. Work will continue with the company’s international vendor to review its system upgrade and maintenance procedures to minimize the risk of a re-occurrence.