News

TSTT working to resolve mobile issue

TSTT wishes to advise that it is investigating an issue that is causing an incorrect charge to be registered against customers accounts when ever a data-related service is being used on a mobile device. As a consequence, customers' credits are being exhausted resulting in them being unable to make mobile calls or use mobile data.

The company's technical staff is working with the overseas billing service provider experts to identify the cause of the problem and resolve it in the shortest possible time.

TSTT wishes to also assure customers that it will make restitution of customer credits its prime focus once the cause of the issue has been addressed and sincerely regrets the inconvenience.

Update - Mobile Services

TSTT wishes to advise that at approximately 12 noon, it completed repairs to a software issue which was affecting the credit balances of customers based on their use of data services. As a result of this, some customers were unable to make mobile calls or use mobile data services.

The company apologises to customers for the inconvenience and is giving all of its attention to ensuring that affected customers have the full airtime and data credits restored to their accounts in the shortest time possible.